• Final rates • FDW - CDW insurance • No excess fee • No security deposit by credit card • No hidden extra costs
The rate as agreed is final.
General Terms (G.T.o.B.)
for our Car Rental in Crete
Each driver of our rental cars must be at least 23 years of age and hold a valid driving license for cars that was issued at least one year before the first day of the rental period.
the hired car to other islands or to the mainland is not permitted due to insurance terms.
e.g. for disregarding traffic signs, excessive speed, parking the rented car in prohibited areas etc. are to be paid by the rentee.
The rental car must not be used for:
transportation of passengers or objects for fare,
towing away or hauling other vehicles or objects,
staging of car races generally,
rent or lent to third parties,
transportation of heavy luggage above the load limit,
transportation of inflammable, contaminating or odorous materials or drugs, and
as a means to act against customs regulations, traffic rules or other legal provisions.
Any person acting contrary to these regulations is held liable entirely and together with the rentee or the authorized driver of the rented car.
The rentee is obliged to handle the rental car with care, to examine the condition of the engine, and with longer rental durations also to check on the engine coolant, the oil level and the tyre pressure.
The phone number of the Rent-a-Car Company is shown in the rental agreement on the top left hand side.
Payment and Cancellation Policy
Prepayment When we prepare a reservation for a new customer, we ask a prepayment of about 15 % of the total car rental rate.
You can pay the prepayment by credit card (VISA, Eurocard/Mastercard or American Express).
For this purpose there is a Secure Online Payment System running on our internet server which allows you to submit your Credit Card Data using the safe browser mode.
Your personal access key will be sent by e-mail together with the reservation for your rental car as a link that you can click in order to connect straight to our security server.
Bank Transfer In case that you do not have a credit card or if you do not like to use it, the prepayment for the hired car can be sent by bank transfer as well (inside Europe by SEPA transfer).
We will send our bank account data on request.
Payment The rest of the car rental rate for the agreed-upon rental period is due upon delivery of the rental car at the airport, at the port, or at your hotel.
You can pay by credit card as above, or in cash money (in Euro). For payment in cash money we will grant a cash payment discount which will be shown in the rates calculation that we send with the reservation for your rented car by e-mail.
Cancellation In case that you need to cancel your car rental reservation the prepayment will not be refunded, but there will be no additional cancellation costs or fees.
However, we ask our customers to notify us of any cancellations as early as possible, in order to allow us to offer the reserved rental car to someone else in time.
Times of Delivery and Return
You can have your rental car delivered from 8:00 a.m. until 11:00 p.m. (23:00 hrs). Return is possible at any time.
Nighttime Delivery For delivery during the night hours from 11:00 p.m. until 8:00 a.m., there are two different choices:
with a 15.00 Euros night charge we will send one of our employees to the airport, to the port or to your hotel who will deliver your rented car to you,
without surcharge we will leave your hired car in the parking area at the airport, port or hotel and inform you about the car's type, color and registration number, and you can pick it up there yourself. In this case, the total rental rate is to be paid in advance by credit card or alternatively by bank transfer to an account which we will supply on request.
Requests for certain car models will be considered as far as possible. However delivery of a specific rental car model cannot be guaranteed.
On request we can deliver your rental car with a full tank, and you return it empty. The fuel and a modest servicing fee are in this case to be paid together with the rental rate.
Option #1: Return car same as collected Cars usually come with at least 1/4 tank filled. This will be enough to go to the nearest petrol station.
Option #2: Collect Full & Return Empty Buy the initial tank filling and return the car empty. No refund for unused fuel.
according to GDPR *)
Personally identifiable information that you submit to us using one of our online forms will be stored electronically, and will be used internally and for its intended purpose only.
The acquisition and storage is limited to those data which are necessary or helpful for preparing and completing a reservation and for carrying out and processing the rental transaction, or which are to be recorded due to regulatory reporting obligation.
The acquisition and storage includes your complete name and your complete home address as well as your email address and phone number, preferably the number of the mobile phone which you will carry during your holidays in Crete.
Any disclosure to third parties will only occur if required by law, or when demanded by the competent administrative or law enforcement authorities.
The information will be stored only as long as necessary for the implementation and processing of the rental transaction as well as for the fulfillment of information obligations to the competent judicial, police and financial authorities.
You can request an abstract of your stored data at any time by email, and you can inform us about corrections of the stored data at any time as well, e.g. updates to your postal address.
Responsible: Georgios Lourentzakis
Complaints may be directed to the regulating authority.
Supervisory authority according to Art. 51 (1) GDPR is the Hellenic Data Protection Authority (HDPA) (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα) Kifissias 1-3, 115 23 Athens, Greece Phone (0030) 210 6475600 Email firstname.lastname@example.org www.dpa.gr
*) EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016 (GDPR)
Eurocars customers and rental cars are protected by the following insurances:
FCI - Fully Comprehensive Insurance covering all material damages which are caused to the rented car during the rental period by the authorized drivers
CDW - Super Collision Damage Waiver or Excess Insurance protects you from the excess costs which you would otherwise have to pay if your hired car gets damaged or stolen
PAI - Personal Accident Insurance covering bodily injuries of passengers and authorized drivers
TPI - Third Party Insurance covering bodily injuries and material damages against third persons
TLW - Theft Liability Waiver and Fire Insurance without excess fee
TWU - Tires, Wheels and Underbody Insurance covers damages to the tires, the wheels and the underbody of the rental car which occur while driving on public roads
Glass breakage and Mirrors Insurance without excess fee
Roadside Assistance all over Crete
What is an "Excess Fee"?
The Excess Fee is the amount of money that the insurance will not pay in case of an accident which is caused by the tenant or authorized driver.
This amount is to be paid by the tenant, and varies between different insurance companies from 500.00 Euros up to 2,000.00 Euros. It also depends on the type of the rental car.
Here is an example: If you damage the rental car and the repair will cost 3,000.00 Euros, you will have to pay the Excess Fee (e.g. 800.00 Euros), and the insurance will pay the rest (in this example 2,200.00 Euros).
What is the "CDW - Super Collision Damage Waiver / Excess Insurance"?
This is an additional insurance which the car rental companies offer at an additional fee between 5.00 and 15.00 Euros per day. It covers the Excess Fee which their customers otherwise would have to pay.
At Eurocars, the CDW - Super Collision Damage Waiver / Excess Insurance is always included in the standard rental rate.
The insurance only covers damages which occur during normal, agreed-upon use of the rented car. They will therefore not pay if ...
the tenant or the authorized driver is driving under the influence of alcohol etc.,
the tenant, the authorized driver or a passenger deliberately inflicts damage or destroys the hired car (vandalism),
anyone else than the persons who are listed in the rental agreement drives the rental car, or
the rental contract expired and the rented car has not been returned to the renter.
The insurance for Tires, Wheels and Underbody
covers only those damages which occur during using the hired car on public roads.
inside the rental car such as cameras, wallets etc. are not covered by the insurance.
are to be paid by the tenant.
Key Loss or Damage
is not covered by any insurance. The tenant has the full responsibility to pay for the lost or broken key and also to bear the transfer costs.
In case that you should lock the key in the rented car, the car rental company can help straight. They will send an employee with another rental car to bring the spare key to you.
Transfer costs depend on the distance to the station where the spare key is being stored.
The coverage levels of all insurances for drivers, passengers and third parties comply with the current insurance legislation. They are specified in the insurance policy issued by the insurance company which Eurocars Rent-a-Car Crete cooperates with.
The Blog of the Car Rental Company Eurocars in Crete
27th of September 2017 ▶ A Unique Route in Rethymnon Region We present a day excursion by rental car to the north side of the Ida mountains. It includes a tour of the two stalactite caves of Melidoni and Zoniana.
22nd of June 2016 ▶ New Fleet Member: Peugeot 208 automatic Our compact VW Polo and Nissan Micra with automatic transmission get backup. From mid-June on two new Peugeot 208 with 1.2 litres engine will be available.
6th of June 2016 ▶ New Fleet Member: Nissan Juke automatic As our first crossover model with automatic transmission, the new Nissan Juke automatic can be booked now. It comes with a 1.6 litres engine and 117 hp.
• Final rates
• Included insurances
• Rental policy
• Payment info
... in a few steps
Our rental cars by category:
Jeeps & SUVs
All Risk Insurance
No excess No credit card
all over Crete
pick-up / drop-off
Car Baby Seat
free of charge
Reviews by our Customers
You can also ask them by email.
We had the Nissan Pulsar auto for 10 days. Very comfortable car. well worth the extra for a short holiday. All the bookings worked well See you again in 2016 (Charles Hockey)
The car was perfect, your representative at the airport was waiting for us,we have met him many times before, as usual he was very friendly and helpful, we will be using Eurocars again next year. Thank You!! (John A. Buttler)
What we like is that you have this very simple system - no extras for 2nd driver, no 'deliver empty', no discussions about scratches etc. And you have very friendly, easy going staff. (Jesper Hoejberg Christensen)
Easy booking, Delivery to hotel on time (One reason we chose Eurocars was the delivery option) No problems with car, Very pleased with service. (Phil. B.)
Excellent service as always even after my son in laws accidental damage. This is the tenth year we have rented your cars we hope to rent for another ten. (Keith Beeby)
All aspects of our car hire experience were perfect. We had no issues with our car and we were delighted with your service. We look forward to our next visit to Crete using a car supplied by Eurocars. Many thanks! (Gordon Wilson)
An excellent service at a very reasonable price. No hidden extras. (Edward Carr)
The service you provided was excellent. I will definately use you when we return to Crete next year (Malcolm Fisher)
Thank you very much for a very good services, which completely corresponds to what you have announced on your web site. We are very happy with the experience and we would recommend your company to our friends. Thanks a lot! (Joana Pinto)
For all others who rent anywhere else, they are wasting their money. Eurocars is the best from reserving the car, to picking up the car, providing a nice vehicle, and the price is the fairest around. I will only use Eurocars because I've tried the rest and Eurocars is the best. (Emmanuel Papadakis)
As I mentioned in my e-mail to you I could not have been happier with your professionalism, friendliness and quality of vehicle. I look forward to my next vist to Crete using one of your cars. (Gordon Wilson)
We had an excellent experience with Eurocars rental. We were met promptly by Robert in Chania, who explained everything we needed to know about the car, drop-off locations and navigation. The car was exactly what we needed to tour the island. Our whole experience with Eurocars rental was exceptional. (Caren Scaife)
The car was delivered punctually; the handover was polite, informative and straightforward. The car was very clean, in excellent condition and we had no problems whatsoever during the hire period. Would definitely recommend Eurocars Crete. They are very efficient and much more customer friendly than the large companies (Peter Mayers)
Very good service from start to finish. Kept well informed with a reminder a week before pick up date, Required a small automatice and was not let down. Would recomend this company to all. (Alan Campbell)
Fantastic service once again (we have used this company several times now and will continue to book with them). . Staff friendly and helpful. Highly recommended. (Ashley Evans)
I got a great deal with Eurocars, and the car (a Chev. Matiz) was excellent for me. Smooth, comfortable and economical on fuel. I heard some horror stories from other holidaymakers who had used different car-rental companies (problems with surcharges for mileage/excesses/condition & safety of their car etc) but I had none of these worries. I will definitely use Eurocars again. Great service, great cars and very friendly and helpful staff! (Thomas Chapman)
Another very good transaction with Eurocars; simple, efficient, professional. I've 25 years experience visiting/living on Crete, have been using Eurocars on and off the last 6 years or so, nothing but high marks from me (or anyone I've recommended them to). Very happy customer. (Timothy Cunningham)
Overall it was once again a great experience dealing with you! The car was in perfect condition and your staff was really helpful and kind! Thank you and we will definately book with you in the future! (George Papageorgiou)
Your Holiday Home in Crete
- Three traditional stone-built holiday villas by EUROCARS with direkt sea views above the bay of Rethymnon -
Each villa has its own private garden and swimming pool, BBQ facility and private parking.
All bedrooms are air conditioned.
There is a satellite color TV set, DVD and CD players, Internet by ADSL Wi-Fi and a safe deposit box in each house.