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Our car rental rates are final and always include

FDW Insurance without Excess Fee.

There are no hidden costs.

You can call us at
+30 28310 71053
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General Terms (G.T.o.B.) for our Car Rental in Crete

Drivers age
Each driver of our rental cars must be at least 21 years of age and hold a valid driving license for cars that was issued at least one year before the first day of the rental period.
Shipping
the hired car to other islands or to the mainland is not permitted due to insurance terms.
Traffic fines
e.g. for disregarding traffic signs, excessive speed, parking the rented car in prohibited areas etc. are to be paid by the rentee.
The rental car must not be used for:
  • transportation of passengers or objects for fare,
  • towing away or hauling other vehicles or objects,
  • staging of car races generally,
  • rent or lent to third parties,
  • transportation of heavy luggage above the load limit,
  • transportation of inflammable, contaminating or odorous materials or drugs, and
  • as a means to act against customs regulations, traffic rules or other legal provisions.
Any person acting contrary to these regulations is held liable entirely and together with the rentee or the authorized driver of the rented car.
The rentee is obliged to handle the rental car with care, to examine the condition of the engine, and with longer rental durations also to check on the engine coolant, the oil level and the tyre pressure.
The phone number of the Rent-a-Car Company is shown in the rental agreement on the top left hand side.

Method of Payment

Advance Payment
When we prepare a reservation for a new customer, we ask a down payment of about 20 % of the total car rental rate.
You can pay the down payment by credit card (VISA, Eurocard/Mastercard or American Express).
For this purpose there is a Secure Online Payment System running on our internet server which allows you to submit your Credit Card Data using the safe browser mode.
Your personal access key will be sent by e-mail together with the reservation for your rental car as a link that you can click in order to connect straight to our security server.
Bank Transfer
In case that you do not have a credit card or if you do not like to use it, the down payment for the hired car can be sent by bank transfer as well (inside Europe by SEPA transfer).
We will send our bank account data on request.
Payment
The rest of the car rental rate for the agreed-upon rental period is due upon delivery of the rental car at the airport, at the port, or at your hotel.
You can pay by credit card as above, or in cash money (in Euro). For payment in cash money we will grant a cash payment discount which will be shown in the rates calculation that we send with the reservation for your rented car by e-mail.
Cancellation
In case that you need to cancel your car rental reservation the down payment will not be refunded, but there will be no additional cancellation costs or fees.
However, we ask our customers to notify us of any cancellations as early as possible, in order to allow us to offer the reserved rental car to someone else in time.
Preference of Specific Car Models
Reservations always refer to a group of vehicles as shown in the current table of vehicles.
Requests for certain car models will be considered as far as possible. However delivery of a specific rental car model cannot be guaranteed.

Times of Delivery and Return

You can have your rental car delivered from 8:00 a.m. until 11:00 p.m. (23:00 hrs). Return is possible at any time.
Nighttime Delivery
For delivery during the night hours from 11:00 p.m. until 8:00 a.m., there are two different choices:
  • with a 15.00 Euros night charge
    we will send one of our employees to the airport, to the port or to your hotel who will deliver your rented car to you,
  • without surcharge
    we will leave your hired car in the parking area at the airport, port or hotel and inform you about the car's type, color and registration number, and you can pick it up there yourself.
    In this case, the total rental rate is to be paid in advance by credit card or alternatively by bank transfer to an account which we will supply on request.

Fuel Policy

On request we can deliver your rental car with a full tank, and you return it empty. The fuel and a modest servicing fee are in this case to be paid together with the rental rate.
  • Option #1: Return car same as collected
    Cars usually come with at least 1/4 tank filled. This will be enough to go to the nearest petrol station.
  • Option #2: Collect Full & Return Empty
    Buy the initial tank filling and return the car empty. No refund for unused fuel.
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Eurocars Rent-a-Car Crete     G. Lourentzakis & Sia O.E.     Adelianos Campos     GR - 74100 Rethymnon
Phone (0030) 28310 71053     Fax (0030) 28310 71376     E-mail contact@eurocars-crete.com
E.O.T. registration no. EOT logo 1041E8100010200
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