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Frequently Asked Questions
R e s e r v a t i o n Which advantage will I have from making my reservation online? D e l i v e r y When and how will I get the vehicle I reserved? Will I get exactly the type of car that I ordered? Why do you need my flight number, scheduled arrival time, and home airport? P a y m e n t When will the rental fee be due, and how shall I pay? Is there a security deposit to be paid? In which cases is a down payment required? Which additional costs will accrue? F u e l Must I fill up the tank before returning the vehicle? I n s u r a n c e Is my luggage, clothing etc. insured against theft? Will the insurance included in my credit card system pay for losses like that? Why are tires, wheels and underbody not covered by the Collision Damage Waiver (CDW)? In which cases will I lose my insurance? Can I take out an insurance policy against penalties? Why must I be at least 21 years of age to hire a car? D r i v i n g   L i c e n s e Which kind of driving license do I need? What happens if I forget my driving license at home? C h a n g e s Can I change the vehicle later on? Will I be refunded in case that I return the vehicle earlier? B r e a k d o w n s   a n d   A c c i d e n t s What will I have to do in case of a flat tire? What will I have to do in case of an engine breakdown? What will I have to do in case of an accident? What will I have to do in case of theft? Will I have to pay a compensation in case that I damage the vehicle? Why is it so expensive to lose the key? O t h e r May I ship the vehicle to other islands? Is it possible to extend the rental period subsequently? Why can't I find my question here? Suggest a new question If your question is of general interest it will be introduced to the FAQ database with the next revision. Else, please ask by   e-mail.