Find Your Economy Rental Car in Crete

Each driver of our rental cars must be at least 23 years of age and hold a valid driving license for cars that was issued at least one year before the first day of the rental period.

the hired car to other islands or to the mainland is not permitted due to insurance terms.

e.g. for disregarding traffic signs, excessive speed, parking the rented car in prohibited areas etc. are to be paid by the rentee.

transportation of passengers or objects for fare,

towing away or hauling other vehicles or objects,

staging of car races generally,

rent or lent to third parties,

transportation of heavy luggage above the load limit,

transportation of inflammable, contaminating or odorous materials or drugs, and

as a means to act against customs regulations, traffic rules or other legal provisions.

Any person acting contrary to these regulations is held liable entirely and together with the rentee or the authorized driver of the rented car.

The rentee is obliged to handle the rental car with care, to examine the condition of the engine, and with longer rental durations also to check on the engine coolant, the oil level and the tyre pressure.

The phone number of the Rent-a-Car Company is shown in the rental agreement on the top left hand side.

Prepayment
When we prepare a reservation for a new customer, we ask a prepayment of about 15 % of the total car rental rate.

You can pay the prepayment by credit card (VISA, Eurocard/Mastercard or American Express).

For this purpose there is a Secure Online Payment System running on our internet server which allows you to submit your Credit Card Data using the safe browser mode.

Your personal access key will be sent by e-mail together with the reservation for your rental car as a link that you can click in order to connect straight to our security server.

Bank Transfer
In case that you do not have a credit card or if you do not like to use it, the prepayment for the hired car can be sent by bank transfer as well (inside Europe by SEPA transfer).

We will send our bank account data on request.

Payment
The rest of the car rental rate for the agreed-upon rental period is due upon delivery of the rental car at the airport, at the port, or at your hotel.

You can pay by credit card as above, or in cash money (in Euro). For payment in cash money we will grant a cash payment discount which will be shown in the rates calculation that we send with the reservation for your rented car by e-mail.

Cancellation
In case that you need to cancel your car rental reservation the prepayment will not be refunded, but there will be no additional cancellation costs or fees.

However, we ask our customers to notify us of any cancellations as early as possible, in order to allow us to offer the reserved rental car to someone else in time.

You can have your rental car delivered from 8:00 a.m. until 11:00 p.m. (23:00 hrs). Return is possible at any time.

Nighttime Delivery
For delivery during the night hours from 11:00 p.m. until 8:00 a.m., there are two different choices:

with a 15.00 Euros night charge
we will send one of our employees to the airport, to the port or to your hotel who will deliver your rented car to you,

without surcharge
we will leave your hired car in the parking area at the airport, port or hotel and inform you about the car's type, color and registration number, and you can pick it up there yourself.
In this case, the total rental rate is to be paid in advance by credit card or alternatively by bank transfer to an account which we will supply on request.

Reservations always refer to a group of vehicles as shown in the current ▶ table of vehicles.

Requests for certain car models will be considered as far as possible. However delivery of a specific rental car model cannot be guaranteed.

On request we can deliver your rental car with a full tank, and you return it empty. The fuel and a modest servicing fee are in this case to be paid together with the rental rate.

Option #1: Return car same as collected
Cars usually come with at least 1/4 tank filled. This will be enough to go to the nearest petrol station.

Option #2: Collect Full & Return Empty
Buy the initial tank filling and return the car empty. No refund for unused fuel.

according to GDPR *)

Personally identifiable information that you submit to us using one of our online forms will be stored electronically, and will be used internally and for its intended purpose only.

The acquisition and storage is limited to those data which are necessary or helpful for preparing and completing a reservation and for carrying out and processing the rental transaction, or which are to be recorded due to regulatory reporting obligation.

The acquisition and storage includes your complete name and your complete home address as well as your email address and phone number, preferably the number of the mobile phone which you will carry during your holidays in Crete.

Any disclosure to third parties will only occur if required by law, or when demanded by the competent administrative or law enforcement authorities.

The information will be stored only as long as necessary for the implementation and processing of the rental transaction as well as for the fulfillment of information obligations to the competent judicial, police and financial authorities.

You can request an abstract of your stored data at any time by email, and you can inform us about corrections of the stored data at any time as well, e.g. updates to your postal address.

Responsible: Georgios Lourentzakis

Complaints may be directed to the regulating authority.

*) EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016 (GDPR)

FCI - Fully Comprehensive Insurance
covering all material damages which are caused to the rented car during the rental period by the authorized drivers

CDW - Super Collision Damage Waiver or Excess Insurance
protects you from the excess costs which you would otherwise have to pay if your hired car gets damaged or stolen

PAI - Personal Accident Insurance
covering bodily injuries of passengers and authorized drivers

TPI - Third Party Insurance
covering bodily injuries and material damages against third persons

TLW - Theft Liability Waiver and Fire Insurance
without excess fee

TWU - Tires, Wheels and Underbody Insurance
covers damages to the tires, the wheels and the underbody of the rental car which occur while driving on public roads

Glass breakage and Mirrors Insurance
without excess fee

Roadside Assistance
all over Crete

The Excess Fee is the amount of money that the insurance will not pay in case of an accident which is caused by the tenant or authorized driver.

This amount is to be paid by the tenant, and varies between different insurance companies from 500.00 Euros up to 2,000.00 Euros. It also depends on the type of the rental car.

Here is an example:
If you damage the rental car and the repair will cost 3,000.00 Euros, you will have to pay the Excess Fee (e.g. 800.00 Euros), and the insurance will pay the rest (in this example 2,200.00 Euros).

This is an additional insurance which the car rental companies offer at an additional fee between 5.00 and 15.00 Euros per day. It covers the Excess Fee which their customers otherwise would have to pay.

At Eurocars, the CDW - Super Collision Damage Waiver / Excess Insurance is always included in the standard rental rate.

The insurance only covers damages which occur during normal, agreed-upon use of the rented car. They will therefore not pay if ...

the tenant or the authorized driver is driving under the influence of alcohol etc.,

the tenant, the authorized driver or a passenger deliberately inflicts damage or destroys the hired car (vandalism),

anyone else than the persons who are listed in the rental agreement drives the rental car, or

the rental contract expired and the rented car has not been returned to the renter.

covers only those damages which occur during using the hired car on public roads.

inside the rental car such as cameras, wallets etc. are not covered by the insurance.

are to be paid by the tenant.

is not covered by any insurance. The tenant has the full responsibility to pay for the lost or broken key and also to bear the transfer costs.

In case that you should lock the key in the rented car, the car rental company can help straight. They will send an employee with another rental car to bring the spare key to you.

Transfer costs depend on the distance to the station where the spare key is being stored.

The coverage levels of all insurances for drivers, passengers and third parties comply with the current insurance legislation. They are specified in the insurance policy issued by the insurance company which Eurocars Rent-a-Car Crete cooperates with.